For a refund to be given on product that you believe to be defective or does not meet the specifications on the website, please contact our Customer Service department at sales@truegridpaver.com. The product must be returned unused for a refund, or replaced at the discretion of the company. The cost of shipping will not be returned if TRUEGRID deems the product as within specifications and without defect.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
If our Customer Service agent deems the product appropriate for return, your product must be unused and in the same condition that you received it.
Refunds (if applicable):
Once your return claim is reviewed and if necessary is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@truegridpaver.com.
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.
Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Max Fuqua –
Works as advertised! Buried in established grass in a weekend, year looks great, cars drive over without leaving ruts!
Benjo –
I have around 1200sf I’d love to be able to drive on without making huge ruts. Tried to get better pricing from the manufacturer’s resellers, but it was within $25 of the amazon price! So I bought one pack as a test, which is what I’m reviewing.My soil is sandy and rocky, but turns to mush for a month or two a year when the ground deeper down is frozen and the top gets rain or the snow cover melts. I tried installing in the fall after heavy rain; fail. Wouldn’t sink in with a 12×12 tamper, lawn roller, or even a vehicle on a single square. Waited until a 2″ rain this week (in January) and had much better luck. Still had to use the tamper to smash down certain portions, but it went down.I can tell already that it needs grass to really remain stable/at the top…I have an area without grass where a trailer had been parked, and it’s very muddy already (maybe 1/4″ of mud over the pavers). This is expected though, you can’t expect a 1″ deep plastic grid to stay stable on its own on a sea of gelatinous muck.We’ll see how things look after this spring. These things are expensive, but I hate gravel, don’t want asphalt (would also be about 10x the price and if I pulled permits the town likely wouldn’t approve adding impervious surface). Did I mention the wife approves? That too.Update: Added photo…Decided to rearrange the tiles before things dried/froze to be the full width. This is one pack 10 feet wide (not exactly a lot of coverage for $180), but they are performing pretty well so far…Come spring the grass should certainly improve the aesthetics.